We understand that you value their data and privacy; we do too.

That’s why we treat your data with great care. This webpage explains how and when we collect, use and share your personal information that you, or others, provide to us.

This privacy policy was last updated on 21 March 2021.

1. Who we are

We are Future Leaders - The Utilities Mentoring Network Limited, with registered company number 12467779 and registered address at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

Our appointed a data protection officer is Samantha Miles, who is responsible for overseeing questions in relation to this privacy notice. So if you have any questions, or any requests to exercise your legal rights, please contact Sam by email at sam@futureleadersmentoring.com.

2. How do we collect and use your data?

When you purchase products or services from our website, we will use your personal information to complete your purchase. The details we collect from you may include your name, address, date of birth, email address, phone number and payment details.

We will also collect other personal data when you sign up, such as your age, your ethnicity, any disabilities or health conditions. We record this information to monitor how diverse our organisation is and to help ensure we give as many people a voice as possible. It also helps us provide extra support to you, should you need it.

It’s important that you keep your personal information up to date, so please let us know if anything changes.

When you contact us with general queries, we may process your personal information (your name, address, contact details and other personal information you’ve given us) in order to provide the service you have asked us to, for example providing more information about our mentoring.

We rely on your consent to handle your personal information in this way. If you do not provide us with the data we request from you for customer services purposes, we may not be able to fully answer your queries.

We log and record the interactions you have with us, such as phone calls, email opens and click throughs to help us better service your requests.

If you have opted in to receive marketing communications from us or have previously expressed an interest in our products and services and have not opted out, we will process your personal information (your name, address, contact details and other personal information you’ve given us) to provide you with marketing communications in line with any preferences you have told us about.

Where you have opted to receive marketing communications, we rely on your consent to contact you for marketing purposes. If you have not opted in and we send you marketing emails, we do this because of our legitimate interest to promote the success of the products and services you have expressed an interest in.

Every email we send to you for marketing purposes will also contain instructions on how to unsubscribe from receiving them.

We never share your information with any third parties for their direct marketing purposes.

We may sometimes provide personalised advertising via third party platforms, for example, we’ll hash your data (so no one can view it) and reference it against Facebook’s platform. If you have a profile with Facebook, we’ll ask them to exclude you from irrelevant adverts, such as “join Future Leaders” adverts, and send you more relevant adverts instead. All of this is done without Facebook revealing your identity to us and vice-versa. We do this on the basis of legitimate interest to ensure that you receive more tailored and relevant information about our products and services.

We will use your personal information to provide you with a more effective user experience, such as by displaying services we think you will be interested in. Using your information in this way means that your experience of our website will be more tailored to you, and the content you see on our website may differ from someone else.

We also share your aggregated, anonymous data with third party analytics and search engine providers that assist us in the improvement and optimisation of our website.

We will also use your personal information for the purposes of administering our website and making it more secure, including troubleshooting, data analysis, testing, research, statistical and survey purposes. We process your data for this reason because we have a legitimate interest to provide you with the best experience we can, and to ensure that our website is kept secure.

You can prevent us from using your personal information in this way by using the “do not track” functionality in your internet browser. If you enable “do not track” functionality, our website may be less tailored to your needs and preferences.

When you visit our website, we will automatically collect the following information:

• technical information, including the IP address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, screen resolution, operating system and platform; and

• information about your visit, including the full Uniform Resource Locators, clickstream to, through and from our website (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.

• We also work closely with various third parties, including advertising networks, analytics providers, hosting providers and search information providers from whom we may also receive general aggregated anonymous information about you.

3. Sharing your information

Where we share your information with any third parties, we always do so in line with this privacy policy and in compliance with data protection laws. We also ensure that these third parties only use your data in line with our instructions. Some of the organisations we may share your information with include:

• Our affiliates and partners, including our white-label partners, to the extent necessary to enable us to deliver our services to you.

• Payment providers, to help us process your payments to us.

• Credit reference agencies and fraud prevention agencies, both when you first sign up and routinely whilst you have an account with us to help us assess your ability to pay for your energy bills. Please see our domestic customer terms and conditions, www.octopus.energy/policies/terms-and-conditions for more information on this. There is also more information contained in TransUnion’s Credit Reference Agency Information Notice, which can be found here www.transunion.co.uk/crain.

• Debt collectors where we have a legitimate interest to recover sums owed to us for our services.

We may also share your information for the following reasons.

• If our business is sold

We will transfer your personal information to a third party as follows:

• if we sell or buy any business or assets, we will provide your personal information to the seller or buyer (but only to the extent we need to, and always in accordance with data protection legislation); and

• if Future Leaders - The Utilities Mentoring Network Limited, or the majority of its assets, are acquired by somebody else, in which case the personal information held by Future Leaders - The Utilities Mentoring Network Limited will be transferred to the buyer.

We process your personal information in this way because we have a legitimate interest to ensure our business can be continued by the buyer.

In some circumstances we may need to share your personal information if we are under a duty to disclose or share it to comply with a legal obligation, or to allow us to comply with our supply licence conditions and other legal obligations. For example, to investigate something like theft or fraud.

We speak with loads of people a day, and some of those people will be in difficult circumstances. Occasionally people will share information which indicates that they, or a member of their household, are in imminent danger or at serious risk, and in line with guidance from the Information Commissioner, in such circumstances we may refer the situation to relevant authorities or sources of assistance. In such cases we will consider first and foremost the interests of the person at risk.

4. Cookies

For more information about how we use cookies, please check this out.

5. Where is my data stored?

We are based within the UK, however some of the third parties we work with may be based outside of the European Economic Area (EEA), so their processing of your personal information may involve a transfer of data outside of the EEA.

Whenever we transfer your personal information outside of the EEA, we will always ensure it is protected by making sure we have safeguards in place. This might mean only transferring your personal information to a country that has been deemed by the European Commission to provide an adequate level of protection, or by using specific contractual protections, or a protection such as the Privacy Shield for the US. You can contact us at sam@futureleadersmentoring.com for details of how we protect specific transfers of your data.

All information that you provide us with is stored on our secure servers, or those of our third parties’ data storage providers.

6. How long do we retain your data for?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or administrative requirements.

To determine the appropriate retention period for the personal information we hold, we consider the amount, nature and sensitivity of the personal information, the risk of harm from unauthorised use or disclosure of your personal information, the reasons why we handle your personal information, the applicable legal requirements and whether we can achieve those purposes through other means.

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical analysis, such as looking at email open rates, or to improve our website and develop new products. In these cases, we may use this information indefinitely without further notice to you.

7. What are my rights under data protection laws?

You have various rights under the data protection laws, which you can exercise by contacting us. The easiest way to do this is by emailing sam@futureleadersmentoring.com.

You have the right to object to us handling your personal information where we are handling your personal information based on our legitimate interests. If you ask us to stop handling your personal information in this way, we will stop unless we can show you that we have compelling grounds as to why we should continue to use your personal information.

You can also ask us to stop handling your personal information for marketing purposes at any time.

You have the right to access your personal information which we are handling, and you are entitled to receive confirmation and details about whether your personal information is being processed by us.

You have the right to require us to rectify any inaccurate personal information we hold about you. You also have the right to ask us to complete personal information which you think is incomplete.

You can restrict our processing of your personal information where:

• you think we hold inaccurate personal information about you;

• our handling of your personal information breaks the law, but you do not want us to delete it;

• we no longer need to process your personal information, but you want us to keep it for legal reasons; or

• where we are handling your personal information because we have a legitimate interest (as described in the “How We Use Your Data” section above) and are in the process of objecting to this use of your personal information.

Where you exercise your right to restrict us from using your personal information, we will then only process your personal information when you agree, except for storage purposes and to handle any legal claims.

Right to data portability; this right only applies to your personal information we are handling because you consented to us using it or because there is a contract in place between us.

You have the right to receive your personal information in a structured, standard machine-readable format, and the right to ask us to send your information to another organisation or to give it to you.

You have the right to require us to erase your personal information in the following circumstances:

• where we no longer need to use your personal information for the reasons we told you we collected it for;

• where we needed your consent to use your personal information, you have withdrawn your consent and there is no other lawful way we can continue to use your personal information;

• where you object to our use of your personal information and we have no compelling reason to carry on handling it;

• if our handling of your personal information has broken the law; and

• where we must erase your personal information to comply with a law we are subject to.

You have the right to lodge a complaint with the Information Commissioner's Office, the supervisory authority for data protection issues in the United Kingdom.

8. What about websites we link to?

Our website may contain links to third party websites. If you click on a link to any of these websites, you will leave our website and this may allow third parties to collect or share your data.

We have no control over the contents of those third party websites and so will not accept any responsibility or liability for any materials on there. We encourage you to check their privacy policies before you submit any personal information to these websites.

9. Updates and contact

We keep our privacy policy under regular review. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email or post.

Please check back frequently to see any updates or changes to our privacy policy.

We would always rather you speak to us first if you have any questions about our handling of your personal data, so we can resolve any problems as quickly as possible. However, if you are not happy with the way we have handled your data, or would like more information about your rights, you can contact the Information Commissioner’s Office, the UK’s independent authority on data privacy at www.ico.org.uk.